We received a testimonial from a client yesterday that knocked our socks off. Tyler Kivland is Program Coordinator (which basically means he’s the guy that runs it) at Indiana University Outdoor Adventures. It is such a cool organization. They are supported by Indiana University, however they support the community and offer all kinds of great trips, gear, activities and, most importantly, Leadership Programs to develop the next generation of those serving the Outdoor Community and beyond. it isn’t just for Indiana University students, they also support their surrounding community.
Here’s Tyler explaining exactly how PathWrangler is taking their organization to the next level:
If I could describe Pathwrangler in one sentence I would say that it is “A dynamic approach to trip planning, execution, and customer retention.”
As an organization that staffs upwards of 50 trip leaders at a time, Pathwrangler makes the trip planning process better and easier to learn. The overall benefit of Pathwrangler seems to be that it allows a trip leader to begin a dialogue with trip participants, organizers and leaders before the group ever meets for the trip. Participants can ask questions, share their excitement, and stay up-to-date on any trip developments with ease.
I’ve always supported the idea that a trip should start as soon as a participant signs-up, if not sooner. Pathwrangler allows just that. For example, each summer I bring a group to Quetico Provincial Park for a 10-day canoe expedition. It is vital that I make sure each participant is packing the correct type of gear and that they have a passport in their hands. Pathwrangler’s personal gear checklist allows me to track the progress of my group without having to make phone call after phone call to each participant. Furthermore, the conversation feature allows me to answer important questions once rather than each and every time I make a call or send an email. And if someone new joins the group they can easily catch up on all the action without me having to send them a copy of every email that has previously been sent.
Pathwrangler takes all the components of trip planning and collects it into one dynamic space.
One of the more useful benefits, from a management position, has been the itinerary feature. This is because the interactive nature of the itinerary and map simply cannot be matched on paper. The technology allows us, as an organization, to pinpoint the exact location of each activity and allows the participant a more accurate depiction of where they will be traveling. We are currently using the itinerary feature as a sort of travel action plan for several of our spring break trips which aids in managing the risk inherently involved in any outdoor adventure.
I’m excited to see where Pathwrangler will go next. It has already begun to change the way our leaders approach trip planning and I see it becoming a necessary tool for our program in the future. The more I learn about the site, the more excited I get. It has truly taken trip planning into a new era.